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Accessibility Help

ACCESSIBILITY POLICY

“We have worked closely with our website design/development team to ensure that our website is accessible to as many visitors as possible.  For example, all images have text links to assist screen reading software.

If you have difficulty using the site, please follow this link to a “toolbox”.  The Toolbox contains tools for you to use, for example, to change the text size, background colours and text colours. 

However, if for some reason you are still experiencing problems accessing our site, please contact Computer Confidence Limited, our hosts, and they will provide as much assistance as possible.”

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There are some suggestions to help improve viewing listed below; however these are currently limited to Windows based systems with Internet Explorer or Firefox browsers. A more comprehensive page will be added in due course.
If you have any questions or suggestions on how we can make our website more accessible please contact us via any of the methods on our contact page.

Note: If any of the above does not work it could be because your computer settings cannot be changed due to local IT policies - contact your local IT support for further help.


HELP WITH SEEING WEBSITES

Enlarging font sizes or magnifying the screen content.

INTERNET EXPLORER 7 now has a zoom feature included which allows you to enlarge the whole browser window. To do this press ' Ctrl ' and ' + ' to increase the zoom or ' Ctrl ' and ' - ' to decrease the zoom. ' Ctrl ' and ' 0 ' (zerro) returns you to the default ' normal ' size.
You can also click on the magnifying glass at the bottom right corner of the browser, or click on the drop drow arrow beside it and select the magnification you require.

You can also change the text size. The way to do this does depend on how the site has been built.
For many sites you only need to do the following:

  • Open the ' Page ' menu with the mouse or by pressing ' Alt ' and ' P '
  • Select the ' Text Size ' option with the mouse or by pressing ' X '
  • Choose your preferred text size by clicking on it or by using the up and down arrow keys to select it and then press ' Enter '

INTERNET EXPLORER 5 & 6

  • Open the ' View ' menu with the mouse or by pressing ' Alt ' and ' V '
  • Select the ' Text Size ' option with the mouse or by pressing ' X '
  • Choose your preferred text size with the mouse or by using the up and down arrow keys and pressing ' Enter ' or by clicking on it.

FIREFOX 1.5 / 2 / 3

Follow these steps to increase or decrease the size of the text for the web page you are viewing:

  • Open the ' View ' menu with the mouse or by press ' Alt ' and ' V ' at the same time.
  • Select the ' Text Size ' option with the mouse or by pressing ' Z '
  • Increase or decrease the text size with the mouse or by using the up and down arrow keys and pressing ' Enter '.
  • Alternatively you can press ' Ctrl ' and ' + ' to increase the text size, ' Ctrl ' and ' - ' to decrease the text size. ' Ctrl ' and ' 0 ' (zerro) returns you to the default ' normal ' size.


MAKING TEXT LARGER IN ADOBE ACROBAT

You can increase the on-screen size of the text, without affecting how it will print out, by using the zoom function. To do this:

  • Click the ' View ' menu or press ' Alt ' and ' V '
  • Click on ' Zoom ' or press ' Z ' to display the zoom box.
  • Either click on the magnification level you want, or use the up and down arrows to select a value. If you want to select your own value type in the value you want.
  • When you have chosen or typed in a value, press ' Enter ' or click ' OK ' to return to the document.

You may find that the text does not fit in the windows width ways after you have adjusted the zoom. You can force the text to wrap to the window which will make sure every line fits on to the screen, width ways.

  • Click the ' View ' menu or press ' Alt ' and ' V '
  • Click on ' Zoom ' or press ' Z ' again to display the zoom box.
  • Either use the mouse to click, or use the up and down arrows to select the ' Reflow ' option.
  • Press ' Enter ' or click ' OK ' to return to the document.

If you are viewing a .pdf document in your browser with the Acrobat plugin, click on the ' + ' or ' - ' to increase or decrease the zoom, or click on the drop down arrow and select the magnification you require.
Alternatively you can press ' Ctrl ' and ' + ' to increase the text size, ' Ctrl ' and ' - ' to decrease the text size. ' Ctrl ' and ' 0 ' (zerro) returns you to the default ' normal ' size.


MAKING YOUR MOUSE POINTER LARGER

You can change the style, size and colour of your mouse pointer.

WINDOWS 95, 98, 2000, ME

  • Open the ' Start ' menu by clicking on the ' Start ' button or by pressing the ' Windows ' logo key (located between the ' Ctrl ' and ' Alt ' keys on most keyboards) alternatively press ' Ctrl ' and ' Esc '
  • Click on ' Settings ' or press the letter ' S ' on the keyboard.
  • Click on ' Control Panel ' or press the letter ' C ' on the keyboard.
  • Double left click on ' Mouse ' or press the ' M ' key repeatedly until ' Mouse ' is highlighted and then press ' Enter '.
  • The ' Mouse Properties ' page should be displayed as shown in.
  • Click on the ' Pointer ' tab or press ' Ctrl ' and ' Tab ' until the ' Pointer ' tab is at the front.
  • Underneath ' Scheme ' is a drop down box which contains sets of mouse pointers you can use. Click on this box, or press ' Tab ' until the ' Scheme ' drop down box is highlighted, and the list appears.
  • Use the up and down arrow keys on the keyboard to move through the list. As you do so, you will see the pictures changing to reflect the scheme that is highlighted at the time. Some of these sets are labeled as ' Large ', ' Extra Large ' or ' Inverted ' schemes - these are the ones you should try first.
  • To choose a scheme either click on it or if it is already highlighted press the ' Enter ' key on the keyboard.
  • Click ' OK ' or press ' Enter ' to exit the ' Mouse Properties ' page.

WINDOWS XP & VISTA

  • Open the ' Start ' menu by clicking on the ' Start ' button or by pressing the ' Windows ' logo key (located between the ' Ctrl ' and ' Alt ' keys on most keyboards) alternatively press ' Ctrl ' and ' Esc '.
  • Click on ' Control Panel ' or press the letter ' C ' on the keyboard.
  • If you see the text ' Pick a category ' as the main title on the page and under the Control Panel title you can see ' Switch to Classic View ' you need to click the ' Switch to Classic View ' (you are currently in ' Category View ' ) by clicking on the link or by pressing tab until the ' Switch to Classic View ' is selected and then press ' Enter ' .
  • Once in ' Classic View ' double left click on ' Mouse ' or press the ' M ' key repeatedly until ' Mouse ' is highlighted and then press ' Enter '
  • The ' Mouse Properties ' page should be displayed.
  • Click on the ' Pointer ' tab or press ' Ctrl ' and ' Tab ' until the ' Pointer ' tab is at the front.
  • Underneath ' Scheme ' is a drop down box which contains predefined sets of mouse pointers you can use. Click on this box, or press ' Tab ' until the scheme drop down box is highlighted, and the list appears.
  • Use the up and down arrow keys on the keyboard to move through the list. As you do so, you will see the pictures changing to reflect the scheme that is highlighted at the time. Some of these sets are labeled as ' Large ' , ' Extra Large ' or ' Inverted ' schemes - these are the ones you should try first.
  • To choose a scheme either click on it or if it is already highlighted press the ' Enter ' key on the keyboard.
  • Click ' OK ' or press ' Enter ' to exit the ' Mouse Properties ' page.


CHANGING COLOURS IN YOUR BROWSER


You can change the colours of the background and font and type of font, you can even specify the colours of links and visited links.

INTERNET EXPLORER 7

  • Open the ' Tools ' menu with the mouse or by pressing ' Alt ' and ' T '
  • Select the ' Internet Options ' option with the mouse or by pressing ' O '
  • Select the ' Accessibility ' button with the mouse or by pressing ' Alt ' and ' E '
  • Check the ' Ignore colours specified on web page ' checkbox with the mouse or by pressing ' Alt ' and ' C '
  • Click the ' OK ' button with the mouse or press ' Enter ' to return to ' Internet Options '.

At this point it might appear than little has happened, but what has changed is the website is now using the colour scheme you have on your computer. If you are happy with the colours you do not need to take any further steps, just click ' OK ' or press ' Enter ' to return to the browser. If however you still need to change the text or background colours on the web page take the following steps:

  • With the ' Internet Options ' box still open click on the ' Colors ' button or press ' Alt ' and ' O '
  • The default setting is to have the ' Use Windows colors ' option selected, to use your own colours click the box to remove the tick with the mouse or press ' Alt ' and ' W '
  • Select either the ' Text ' button with the mouse or by pressing ' Alt ' and ' T ‘, or the ' Background ' button with the mouse, or by pressing ' Alt ' and ' B '.
  • Select the colour of your choice with the mouse or by using the arrow keys to highlight it and then pressing ' Spacebar ' to select.
  • Click the ' OK ' button with the mouse or press ' Enter '.
  • Repeat the process of selecting a colour for visited ' Alt ' and ' I ' and unvisited ' Alt ' and ' N ' links if needed.
  • When you have changed all the colours you want click ' OK ' or press ' Enter ' to return to the ' Internet Options ' box.
  • Click the ' OK ' button with the mouse or press ' Tab ' until it is selected and press ' Enter ' once which will return you to Internet Explorer.

INTERNET EXPLORER 5 & 6

  • Open the ' Tools ' menu with the mouse or by pressing ' Alt ' and ' T '
  • Select the ' Internet Options ' option with the mouse or by pressing ' O '
  • Select the ' Accessibility ' button with the mouse or by pressing ' Alt ' and ' E '
  • Check the ' Ignore colours specified on web page ' checkbox with the mouse or by pressing ' Alt ' and ' C ' .
  • Click the ' OK ' button with the mouse once or by pressing ' Enter ' once which will return you to the ' Internet Options ' box.

At this point it might appear than little has happened, but what has changed is the website is now using the colour scheme you have on your computer. If you are happy with the colours you do not need to take any further steps, just click ' OK ' or press ' Enter ' to return to the browser. If however you still need to change the text or background colours on the web page take the following steps:

  • With the ' Internet Options ' box still open click on the ' Colors ' button or press ' Alt ' and ' O '
  • The default setting is to have the ' Use Windows colors ' option selected, to use your own colours click the box to remove the tick with the mouse or press ' Alt ' and ' W '
  • Select either the ' Text ' button with the mouse (the ' Use Windows colors ' option must not be selected for this to work), or by pressing ' Alt ' and ' T ' , or the ' Background ' button with the mouse, or by pressing ' Alt ' and ' B '
  • Select the colour of your choice with the mouse or by using the arrow keys.
  • Select the ' OK ' button twice with the mouse or by pressing ' Enter ' twice.
  • Now press ' OK ' or press ' Enter ' to return to Internet Explorer.

FIREFOX 1.5 / 2 / 3

  • Click the ' Tools ' menu or press ' Alt ' and ' T '.
  • Click ' Options ' or press ' O ' to display the ' Options ' dialog box .
  • Click the ' Content ' tab or use the arrow keys until it is highlighted (in blue).
  • Click on ' Colours ' or press ' Alt ' and ' C ' to open the ' Colours ' dialog box.
  • To use your Windows colour scheme settings in Firefox click on the ' Use system colors ' checkbox, or press ' Alt ' and ' S ' to select it.
  • Next click on 'Allow pages to select their own colours, instead of my selections above ' or press ' Alt ' and ' A ' to deselect it.
  • Click ' OK ' or press ' Enter ' to return to the options dialog box.
  • Click the ' OK ' button, or press ' Tab ' until the ' OK ' button is selected and press ' Enter ‘, to return to Firefox.

Alternatively to set text and background colours just for Firefox:

  • Make sure the ' Use system colors ' checkbox is unchecked by clicking on it if selected or press ' Alt ' and ' S ' to deselect it if it is selected
  • For your text colour, click the colour swatch next to the ' Text ' heading and click on the colour you want to use, or press ' Alt ' and ' T ' to jump to the text colour palette and use the cursor keys to browse the list of colours and then press ' Enter ' to chose the highlighted colour.
  • For your background colour, click the colour swatch next to the ' Background ' heading and click on the colour you want to use, or press ' Alt ' and ' B ' to jump to the background colour palette and use the cursor keys to browse the list of colours and then press ' Enter ' to choose the highlighted colour.
  • Next click on 'Allow pages to select their own colours, instead of my selections above ' or press 'Alt ' and ' A ' to deselect it.
  • Click ' OK ' or press ' Enter ' to return to the options dialog box.
  • Click the ' OK ' button, or press ' Tab ' until the ' OK ' button is selected and press ' Enter ' , to return to Firefox.
  • Click on the ' Reload current page ' button on the Navigation toolbar or press ' Ctrl ' and ' R ' to reload the page with your colour settings.


MAKING YOUR COMPUTER TALK


WINDOWS NARRATOR

Many people who have a significant vision or literacy difficulty would benefit from having their computer speak back what they are typing and other text on the screen.
Windows Narrator is a basic screen-reading program. It offers speech feedback for all menus and dialog boxes, Windows Explorer and Notepad but will not speak out a whole Word document or web page.
Please note: Window's Narrator is only available for Windows 2000, XP and Vista.
To start Narrator:

  • Open the ' Start ' menu by clicking on the ' Start ' button or by pressing the ' Windows ' logo key (located between the ' Ctrl ' and ' Alt ' keys on most keyboards), alternatively press ' Ctrl ' and ' Esc '
  • Click on ' All Programs ' or alternatively press ' P ' on the keyboard until All Programs is highlighted and then press ' Enter '
  • Click on ' Accessories ' or press ' A ' on the keyboard until ' Accessories ' is highlighted and then press ' Enter '
  • Click on ' Accessibility ' or if you are using the keyboard, it will already be highlighted so just press ' Enter '.
  • Click on ' Narrator ' or press ' N ' until ' Narrator ' is highlighted and then press ' Enter '.
  • The ' Microsoft Narrator ' window will then appear and ' Narrator ' immediately starts talking and reads out the instructions on how to use this feature.
  • After clicking on the ' OK ' button or pressing ' Enter ' , another window appears which has various options which you can select by clicking on the checkbox or tabbing to the checkbox and pressing the ' Spacebar ' . You can also adjust the voice settings from here by clicking on the ' Voice ' button or pressing ' V ' on the keyboard.

Users can start Accessibility programs before logging on to the computer by pressing the ' Windows ' logo key (located between the ' Ctrl ' and ' Alt ' keys on most keyboards) and ' U ' at the Welcome to Windows dialog box that appears when Windows starts.

Although we have seen how Windows' Narrator (available in Windows 2000, XP and Vista) can offer some speech output to help those with a vision impairment or literacy difficulty, it does not allow for the speaking back of chunks of text in your document or web page.

SCREEN TEXT READERS

There are a number of text to speech programs that are either commercial, freeware or shareware that allow any text that can be selected with the keyboard or mouse to be spoken back in a range of different voices.
This may be a very valuable facility for someone who needs to give their eyes a rest or who has difficulties with reading.

Natural Reader is a Text to Speech software which can convert any written text such as MS Word, Webpage, PDF files, and Emails into spoken words.
www.naturalreaders.com offers a free version that you can download. It uses the Windows Microsoft Sam speach synthasizer and is limited as to how much text can be read in one go. The Full working program can be purchased from their website, which is compatible with Windows Vista and Office 2007, and has additional natural voices.

Confident Reader is assistive reading software designed to help people with dyslexia improve their reading and spelling skills. It turns written text into natural sounding human speech. You'll find your comprehension and reading improves as you hear the material, simultaneously see the words highlight on your screen, and read along. This plays to your strengths to help you boost your performance. Confident Reader can read electronic PDF files, Microsoft Word documents, and web pages. Spelling is often a challenge for people with dyslexia. Confident Reader can read text as you type, by word or by sentence. This delivers critical real-time feedback to help you improve your coordination of sounds and letter combinations.
You can download a trial version from their website, or purchase the full working version.


WINDOWS ACCESSIBILITY

  • Open the ' Start ' menu by clicking on the ' Start ' button or by pressing the ' Windows ' logo key (located between the ' Ctrl ' and ' Alt ' keys on most keyboards), alternatively press ' Ctrl ' and ' Esc '
  • Click on ' All Programs ' or alternatively press ' P ' on the keyboard until All Programs is highlighted and then press ' Enter '
  • Click on ' Accessories ' or press ' A ' on the keyboard until ' Accessories ' is highlighted and then press ' Enter '
  • Click on ' Accessibility ' or if you are using the keyboard, it will already be highlighted so just press ' Enter '.
  • Use The ' Arrow Keys ' to highlight either ' On Screen Keyboard ' or press ' O ' or ' Magnifier ' or press ' M ' and then press ' Enter '.

The ' On Screen Keyboard ' gives you the ability to type with the mouse. This may help you type emails or fill in online forms.

The ' Magnifier ' displays at the top of the screen. It shows an enlarged copy of whatever the mouse is hovering over.

You can launch the ' Windows Utillity Manager ' which gives you the options of which ' Windows Accessibility ' options to launch, you can tell Windows to launch these options when Windows starts, or start them yourself when you need them.

  • Open the ' Start ' menu by clicking on the ' Start ' button or by pressing the ' Windows ' logo key (located between the ' Ctrl ' and ' Alt ' keys on most keyboards), alternatively press ' Ctrl ' and ' Esc '
  • Click on ' All Programs ' or alternatively press ' P ' on the keyboard until All Programs is highlighted and then press ' Enter '
  • Click on ' Accessories ' or press ' A ' on the keyboard until ' Accessories ' is highlighted and then press ' Enter '
  • Click on ' Accessibility ' or if you are using the keyboard, it will already be highlighted so just press ' Enter '.
  • Use The ' Arrow Keys ' to highlight ' Utillity Manager ' or press ' U ' and then press ' Enter '.

You can also press the ' Windows ' logo key (located between the ' Ctrl ' and ' Alt ' keys on most keyboards) and ' U ' to launch the ' Windows Utillity Manager '

Click the option(s) you want to launch and press ' Start ' or press ' M ' for ' Magnifier ' , 'N ' for ' Naratop ' or ' O ' for ' On Screen Keyboard '
You can click on the options to ' Start automatically when I log in ' or press ' ALT ' and ' L ' or ' Start automatically when Utillity Manager starts ' or press ' ALT ' and ' U '. Then and then press ' Enter '.

You can also run the Windows Accessibility Wizard by

  • Open the ' Start ' menu by clicking on the ' Start ' button or by pressing the ' Windows ' logo key (located between the ' Ctrl ' and ' Alt ' keys on most keyboards), alternatively press ' Ctrl ' and ' Esc '
  • Click on ' All Programs ' or alternatively press ' P ' on the keyboard until All Programs is highlighted and then press ' Enter '
  • Click on ' Accessories ' or press ' A ' on the keyboard until ' Accessories ' is highlighted and then press ' Enter '
  • Click on ' Accessibility ' or if you are using the keyboard, it will already be highlighted so just press ' Enter '.
  • Use The ' Arrow Keys ' to highlight ' Utillity Manager ' or press ' A ' and then press ' Enter '.

Then follow the wizard instructions using the ' Mouse ' or by pressing the ' Arrow Keys ' and ' Enter '.

The above is very similar for Windows XP, 2000 and ME, there are more basic options available on Windows 95 / 98 and they have to be installed.

WINDOWS VISTA has a much greater set of options.

Click on ' Start ', ' All Programs ', ' Accessories ', ' Ease Of Access ' or you can press the ' Windows ' logo key (located between the ' Ctrl ' and ' Alt ' keys on most keyboards) and use the ' Arrow Keys ' and 'Enter '.

  • Magnifier
  • Narrator
  • On Srceen Keyboard
  • High Contrast

Can all be turned on here, as well as other settings to make your computer easyer to use.

You can set up ' Speach Recognition ' to start programs, open menu's, click buttons and other objects on the screen, dictate text into documents, write and send emails. Just about everything you can do with your keyboard or mouse.

Click on ' Start ', ' All Programs ', ' Accessories ', ' Speach Recognition ' or you can press the ' Windows ' logo key (located between the ' Ctrl ' and ' Alt ' keys on most keyboards) and use the ' Arrow Keys ' and 'Enter '. Then follow the wizard.


OTHER HELP

There are many organisations that provide information and services for people with disabilities. We’ve listed some of these below, along with their web addresses and contact information.

For more detailed help:
The BBC website has losts of helpfull tips www.bbc.co.uk/accessibility
Web Content Accessibility Guidelines www.w3.org/WAI

Royal National Institute of Blind People
Web site: www.rnib.org.uk
Email: helpline@rnib.org.uk
Telephone: 0845 766 9999

Royal National Institute for Deaf People - Typetalk's national telephone relay service
Web site: www.rnid-typetalk.org.uk
Email: helpline@rnid-typetalk.org.uk
Telephone: 0800 7 311 888
Textphone: 18001 0800 500 888

Royal Association for Deaf people
Web site: www.royaldeaf.org.uk
Email: info@royaldeaf.org.uk
Telephone: 01206 509 509
Textphone: 01206 711 260

Hearing Concern Link
Web site: www.hearingconcernlink.org
Email: info@hearingconcernlink.org
Telephone: 0845 074 4600 (voice and text)

British Dyslexia Association
Web site: www.bdadyslexia.org.uk
Email: helpline@bdadyslexia.org
Telephone: 0845 251 9002

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FREQUENTLY ASKED QUESTIONS
(More on FAQ page)

Q: Do I need to register a Notification with the Information Commissioners Office?

A: Regardless of how data are processed, compliance with the Act is a legal requirement. However, if you only hold data in a manual format, or electronically for three very specific reasons, then Notification may not be required. Best thing to be sure is check it out with a 'specialist'.

__________________

Q: What is the Freedom of Information Act 2000?

A: A piece of legislation permitting access to information held by public authorities - came into force 1st January 2005.

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